Frequently Asked Questions

Do I need an account to place an order?

We have provided for guest checkout, so that account creation is not mandatory.

We do encourage you to create an account, so that it becomes convenient to login during repeat purchases.

What payment methods do you accept?

Our online store is integrated into PayFast. We accept VISA or MASTERCARD cheque or credit cards.

Payment can also be made via Zapper or Instant EFT on checkout.

What delivery options do you provide?

We have multiple options:

Note: We do NOT deliver outside a 15 KM radius of Hotel Britannia.

Customers can still place orders online, and collect from us.

How long will it take to prepare my meal?

All meals have an estimated preparation time of 30 to 45 minutes, depending on the tempo of business.

What is your return policy?

What is the min order value?

All orders have to be R125 and over.